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Thanks Riktov. Seems an odd design feature to me, but I guess Cisco knows best :-)

I'm have a mix of 7965 and 7945 cisco handsets (see below for details). Even with no headset connected (to the headset port under phone), if the handset is in the cradle with the 'headset' button on the front of the phone selected, the call can still be heard from the earpeace of the handset. I...

Can anyone please help, we have noticed that when a user makes a call using a headset the call can still be heard from the handset ear piece even though the handset is in the cradle, is this normal? Thanks

Ok, that kinda makes sense. Thanks for all your help.

No. It looks as if extns 8416, 8577 & 8547 forward on BRNA to 8583 which in turn forwards BRNA to 8547 which then forwards back to 8583. The first forward (eg 8416 to 8583) works ok, I would then expect it to go to 8416's voicemail box if not answered. I'm sure this is how it's worked before.

Hello, I'm having an odd problem on Callmanager v6.1 and wonder if anyone can help. If a call is forwarded (BRNA) to a second extension and this call is not answered, instead of the call dropping back to the voicemail box of the original extension it just continues to ring on the second number...