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  1. ipcins

    Page set up to print booklet to 11X17 from 8.5X11 format

    I am creating an 8-10 page newsletter in publisher, creating one page at a time in 11 X 8.5 format. I want to print the finished newsletter to my 11X17 printer. How do I set this up after creating the newsletter in 11 X 8.5 format? I have tried changing the page set up after creating the...
  2. ipcins

    How to remove/delete users from system

    Thank you. I have changed everything that you recommended. I appreciate all your help!
  3. ipcins

    How to remove/delete users from system

    I have deleted them from the user and extension lists. The incoming number is still listed on the Incoming Call Route list. However, the destination is blank. Should we delete them off the incoming call route list as well? A Hunt Group and short code, was set up for both of them too...
  4. ipcins

    How to remove/delete users from system

    Two of our employees recently quit and we are wondering how to remove them totally from our phone system. How do you stop phone calls from going to their voicemail, from being routed to their extension, etc. We want to remove them completely but not sure how to do this. Thanks for any help on...
  5. ipcins

    IP office - how to log call history?

    Is there a way to automatically save each day's log to a separate file? Or do you have to manually go in each day, export to excel, and save each day's log?
  6. ipcins

    IP office - how to log call history?

    Is there a way to log all incoming and outgoing calls for all extensions in our office? I think there is a way to get the info and export it into an excel spreadsheet but I'm not sure how to do it. Thanks for any info.
  7. ipcins

    IP office manager 5.0 configuration failure

    Our IPO is 403. Where do I go to find the subnet address of our pc? Where do I go to check the setting of the network card? Thanks for all your responses - I'm sure we will find the problem eventually.
  8. ipcins

    IP office manager 5.0 configuration failure

    Manager is installed on my husband's pc, we tried it again on his pc and got the same results - nothing. But I noticed that when we clicked for immediate rebooting, there was someone in our office on the phone, and she was able to continue her phone conversation. It did not drop her call, it...
  9. ipcins

    IP office manager 5.0 configuration failure

    I have tried clicking immediately and I've tried when free. Neither of them are working.
  10. ipcins

    IP office manager 5.0 configuration failure

    Manger version is 5.0 (59) IP Office core software is 3.0 Reboot mode options are: Immediately When Free Merge Config None Which one of these options are the same as direct reboot?
  11. ipcins

    IP office manager 5.0 configuration failure

    Did the ping thing - the message on the black DOS window said the IP address was pinging with 32 bytes of data: Packets: Sent = 4 , Received = 4, lost = 0 Still our config changes are not registering.
  12. ipcins

    IP office manager 5.0 configuration failure

    Where do I go to find the IP of our vmail? What is pinging and how do I ping the IPO from the vmail server? Are you sorry you got involved yet?
  13. ipcins

    IP office manager 5.0 configuration failure

    Changing the broadcast address made no difference. Is there a way to change our existing account if it's a rights issue. Right now we are logging on using Administrator/Administrator but no changes are going through.
  14. ipcins

    IP office manager 5.0 configuration failure

    Thanks for your reply SuperJenks and pardon my ignorance.....how do I connect with the actual IP address of the IPO unit? Where do I go to change this connection set up? Thanks.
  15. ipcins

    IP office manager 5.0 configuration failure

    Our IP Office is version 5.0 (59). We are able to get the config of our unit by entering the passwords, but it's not allowing us to make any changes to it for some reason. You mentioned reseting the Ip-office - how is this done? Thanks.
  16. ipcins

    IP office manager 5.0 configuration failure

    Peter, We are changing an existing one. We are able to get the config with the password. We then go in and add a hunt group or whatever change we wish to make to the existing one, but no changes are being made. The whole process stops when the system attempts to send the change to the control...
  17. ipcins

    IP office manager 5.0 configuration failure

    We are trying to make changes to our configuration, i.e. add some Hunt Groups, etc. We get as far as entering the change, and pressing the save icon. It doesn't matter which reboot mode we pick, we get a message saying the config is being sent to the control unit, but nothing happens. No...

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