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Hi, The report Im running is a daily agent summary so ive advised him to take the info from the dagent table. I did initially think that he was probably using wsplit or dsplit etc but he assures me hes not. The Extn In calls data item is EXT_CALL_IN whilst in the dictionary this is down as...

Hi, I have a user who Ive given access to CMS V12 via an ODBC link. Hes able to extract all the data and all is hunky dory apart from a few discrepancies with some stats. I have run a bog standard Agent Summary Daily report for him and we ahve uncovered two discrepancies with the data. On one...

thanks guys... I do have an error now saying Error Code Date Occurred Time Occurred # Times Occur ACD Severities Description 1710 18/07/2008 10:09 1 1 INFO BACKUP Process in need of service. Please check the Backup screen. Backup screen says Waiting for ackowledgment and Ive looked at the...

Great, thanks. Well Im running it now and no issues so far. Tried a realtime report and it updated normally so im assuming it is okay. Fingers crossed. Dont want any issues on a Friday!!!

Hi, Can someone just confirm for me that manually performing a maintenance backup on CMS during off peak working hours shouldnt have a detremental effect to CMS users. Im sure Ive read somewhere that it may effect performance slightly but shouldnt boot people out or cause too many issues. Its...

Thanks thats great

Hi, I have users who are accessing CMS via an ODBC link and I need to know which table you access to access the dictionary? Can anyone advise please? Thanks in advance...

Sorry...not sure if this is the correct place to ask but is there anyway anyone knows how to remotely move agents back into available from Aux or ACW. I'm from an Aspect background and this function was available on that system so hopefully Avaya has the same option