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there is a user called <ModemBackup> in the account management. i looked at the bcm's hdd, i see there is passwd.txt file, which contains useraccounts and encryptions. i'm not in the office right now, so i can;t see the led. will check that tomorrow morning. do you know about VNC access...

i tried the com port, it didn't accept the passwords. but i didn;t check the leds. will take a look. do u know what's ModemBackup's default password is? and how it suppose to be used?

For some reason, our BCM400 v3.0 doesn't allow me to login. Both supervisor/ee_admin passwords are not accepted, although i know my passwords are correct, I tried the defaults also. Anyway, I have good backup files created by BCM400 BRU Utility. Is there any way to extract BRU file? Thanks...

I tried both supervisor/visor, ee_admin/PlsChgMe!. yeah, it suppose not to make any changes, but it did. This happened before and we had to send the box to Nortel for fresh install. Nortel explained that it's because of 3.0 is too old. I'm trying to upgrade to 3.5, then to 3.7 then to 4.0...

thanks acewarlock. that I tried already. both didn't work. any other suggestion? how to reset supervisor or ee_admin?

My passwords for supervisor and ee_admin were working just fine until yesterday before I started the software upgrade. I had to exit from the software upgrade due to the authorization code, it didn't continue or should not made any changes, but somehow now I can't access to Unified Manager on...

Turned off supervision. When tested with above situations the lines got blocked and wouldn't disconnect, even unplugging lines from module wouldn't help to disconnect them. So I had to change the supervision status back and reset CTM modules. Also, if I change it to unsupervised, answer mode to...

Mongolia Telecom Company doesn't provide such supervision service to any of their analog lines. They say that there are many internet calling card service providers, who use the similar functionality of DISA. None of those company complain about supervision, as per MTC. I talked one of calling...

Disconnect timer is not the issue, I tested it even bringing it down to 46ms, there is something else need to be tuned.

Yes, those lines are analog. what u mean by 'loop guarded'? My CTM8 and CTM4 modules type are set to Loop. Is there anything I should do to make it 'guarded'? All lines are set to Supervised and disconnect timer are set to 260ms. However the above problems occur, don't know what's the problem...

I have BCM400 running on BCM3.0, no any patches applied. Our PSTN lines get blocked (giving busy signal) at following situations: 1) After successful call using DISA, the PSTN line doesn't disconnect automatically until I physically disconnect. 2) When user activated Call Forward (F4) feature to...