Search results for query: *

Hey Gang- Hoping someone might have some info on this... We have Avaya SM/CM 6.2 integrated with Genesys Contact Center. When transfering calls from Genesys to Avaya we want Avaya to send 10 digit ANI (vs an internal extension) to the Avaya phone when the call connects to the end user. So...

Thank you for the response. I do know that if you are running in a grace period CCMA event code 61150 will output indicating this. You can look at the event log and the details of this event will show you how much time remains within your grace period. But if this event is not printing and my...

Hi- back in the day of classic client the * thing or repeat information was common and usually required a PEP to resolve. I haven't seen the issue in CCMA, but you may need to have to update SU/PEPs on the CCMA/CCMS server. I know- I hate that answer as well. Maybe you are running a close to...

Hello- Running CCMS 6.0 with nodal licensing. I have a question regarding grace period in the event license manager is not started. Is there a way to check how much time remains in the grace period since it is cumulative? If I have a site for example and have never seen any LM errors or any...

Hello- phantom programming printout at bottom. I want to be able to call the phantom and route to vmail on a no answer. Phantom is programmed with FDN feature and works just fine when dialing the phantom directly. I am now trying to call through a CCMS CDN which does a Route To command to the...

Thanks for the reply. Yeah we have 2 Citrix servers that the CCMA application is published to so we can get an RTD from 1 session on each server. Like you said it acts the same as if you were to pull up the same RTD from a PC. From a CCMA perspective when a connection is established it sees...

Hello- Does anyone currently run CCMA 6.0 in a Citrix environment? I'm attempting this and everything seems OK except RTD- which would be the 1 thing I would think would be problematic. Anyway on the RTD issue- I can only view 1 RTD type from the Citrix server when I have 2 sessions connected...

A couple things to note: Make sure you establish a network routing plan that works for you. We use ESN- we have 6 sites but an example: site 1 has an HLOC of 441 and site 2 has an HLOC of 226. Network CDN at site 2 is 8000. We use 69 to use AC2 (opposed to 9 using AC1). Under AC2 we define...

No problem. The PRI tie is of course required for the actual voice path between the 2 sites. After you update NCC with CCMS sites it propagates data to the local CCMS nodes. After this "sync" happens, on your CCMS servers you define Network Communication Parameters under configuration. One...

It is true- NCC has nothing to do with the actual routing of network calls. You setup the local CCMS sites in the NCC server and the NCC propogates data to those CCMS sites. After this initial config all CCMS sites know about the others based on the data propogated from the NCC. So when a...

Thank you Supernn. I'll check this out- currently we are running Rls 5.5.

Hi all- I thought I saw a posting related to this, but can't find now. We have CCMS 6.0 and I believe it was after installing SU07 in the call by call report you can see additional information when a call ends. Information that would allow you to tell if the customer disconnected the call or...

Sorry- and do this before resetting IIS: Launch IIS Manager and expand Web Sites folder. Right click Default Web Site and select Properties. Under the Directory Security Tab, re-set the IUSR_SWC password through authentication and access control

I hate updating to be honest- always have weird problems. I have been able to resolve our problem on SU07 by doing this: Launch IIS Manager and expand Application Pools folder. Right click NT_webServicesPool and select Properties. Under the Identity tab, re-set the NT_WebServicesPool to run...

I was actually going to ask this exact question. Here is our situation: We are running CCMA 6.0 and recently updated from SU06 to SU07. On CCMA 6.0 SU06 we were fine. After updating to CCMA 6.0 SU07 we have this problem. I removed SU07 from our lab CCMA and issue is resolved. So in our case...

Hey all. Any thoughts on this would be appreciated. We have an existing site (site A)- Option81, CC6 and via Carrier Remote Cabinets have extended PBX to a 3rd party vendor (site B). Voice conenctivity works fine. We have a dedicated DS3 data circuit to the 3rd party vendor. The vendor is...

Hey Buddy- Yes and Yes. We actually have around 500 or so at main site and have been for years. Oh yeah- PBX is on Rls 5.5. Thanks!

Hey All- Any comments would be greatly appreciated. We have recently installed 3 Carrier Remote Cabinets (not mini) to be used to "extend" our PBX to a remote location and will use ACD/CCMS functionality. Each Carrier Remote has 3 T1s with 50 phones programmed in each. All phones programmed...

I'm not sure offhand how you can achieve this using skillset routing. The thing of it is when you queue the call and it is being presented to a number of agents- in your case bouncing between since you use a present call fashion (vs forced) as far as the script is concerned the call remains at...

When I use this to test the call flows as normal but after 3 bounces it does not divert. Based on this comment I'm taking a guess here: You have a skillset with more than 3 people staffed. You have set calls to present to phone and after so many rings if agent does not answer phone is set to...