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1039 from the Call Processing Denial Events table in the Maintenance Alarms manual for CM.4x lists as: 1039 ACD login failed GM/UM set up of the Automatic Call Distribution (ACD) Logical Agent login info failed, before password matching, if any. Can you log in the agent if the skill is...

I have found a case where the codes set up in abbreviated-dial system using FAC were not working to enable the state so I changed just those handsets to use aux-code buttons and it fixed the problem. Try both and see which works. I have not seen the issue of no label text if it is entered...

The #138 test failure relates to loss of signal on the trunk. If you are using E1 and not T1 your signalling may be incorrect. E1 uses channel 16 for signalling and the Cisco may not be using the corresponding channel at that end. Does the board channels show out of service far end or near end...

Check page 68 of the PDF "Installing the Avaya G650 Gateway" (03-300685 is the manual version I have). This page lists the cross-connects for all board connections and is a great reference chart you should have handy all the time. Cheers... Zarbs

Sorry guys, I should have done a more refined search in the forum first. I found a post which had a link to a Cisco document which says: Step 4 ip helper-address address Example: Router(config-if)# ip helper-address 172.16.1.2 Forwards UPD broadcasts, including BOOTP and DHCP. •The...

Hi guys, It's been a while since I did any IOS work and have been given the job to keep things updated on our switches and routers in an emergency when the outsourced company has trouble getting to any of the systems. Can anyone confirm that it is possible to have two DHCP helper addresses for...

I have found the Boot Test application provided by Avaya to be the best way to check the configuration. It can be downloaded here: http://support.avaya.com/BootTest/ Zarbs

Hi, I see that there are no replies to your question but this may assist in some way. I have 6416D+ handsets with users on headsets and we struck a similar problem this week where the agent was answering the call but getting delayed connection. The caller at the A end could hear the agent but...

Some good things to remember to use to check your programming. You mention that the test vector did not work, or so you think. It may be the problem arose after you left the PBX to go to the adjunct. I always trace a call through the vector when testing. Use list trace vector XXX where XXX is...

Just checked support.avaya.com and it notes in this PDF: http://support.avaya.com/elmodocs2/4620/233136_2.pdf that the EU24 connector is only available on 2420 handsets. So the unit you want to use is not applicable to a 2410 if that is the only connector that is supported.

I have 2420 handsets and they have four ports under the front of the unit. Incoming from the PBX, EU24 expansion connector, headset connector and handset connector. On the earlier 6400 series they had an XM24 connector which was used for adding expansion modules with extra buttons. On the 2400...

As a quick check, punch a 6408 directly to the frame if possible. If the link from the backplane to the frame is OK your 6408 will be live with date and time and you will be able to make calls. If it is dead on that connection then you know the problem is on the upstream side of the connection...