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Has anyone setup an IP 500 T1 with an IPC Turret system T1?

Release is 6.1 using digital 30 modules, total of 8..the 24 extensions being recorded are spread across the 8 modules. I neglected to say that phone calls are fine, no static, just on the recordings.

Thanks for the responses...all of you. This application uses the digtial interface..I have worked with the IP endpoint interface with now issues. Although NICE says they are compatable with the IP500 digital ports, I suspect this is the issue. At this time they do not make a different...

We recently changed out an Avaya CM with an Avya IP500 (downsizing). We had installed a NICE secure recording system 6 months ago recording 24 digital ports on the CM. Ever since we placed the IP500 into service, the recordings have major static on most recorded calls. We have confirmed that...

Thank you. Much appreciated.

We have a PRI. Incoming caller I.D. is displayed when using phone mgr, but not on the 5410/5420 telephones. Display reads "External".

Reference thread940-1146255: We have the generic conferencing now. I assume it will take Conference Center

Thank you Sir. That form used to be in the trunk group form but, i have now found it is a template by itself. Inc-call-handling-trmt. One more question: I now have the inc. calls to a specific DID now pointed to ext 2798 (standalone). She can answer and transfer to the calling group. This...

Another question - Trying to find the incoming call route that points to the calling group. Incoming digits are 4 via a PRI - I cannot find a DID that points to the call group. As per my previous question. it has been awhile since I worked on the S8500/S8300. Where do I look? thank you,

Kurtis: Much appreciated. We inherited this customr and just now doing the fact finding in the programming. I will verifiy if they log in and out. They definately are not setup by skill level. Appears to be a very simple calling group. I will keep you updated. Again, thank you.

I have a new customer who has a call group setup where callers from the outside call a specific number and are placed in queue for the next available agent (if none are available). 4 agents in the group. I want to change the setup where the callers are pointed to the company operator (inbound)...

Has anyone setup FOIP in the IP Office to work with Faxback product?

Will verify if we see it in the monitor.

I have a IP Office release 3.0 connected to a Merlin Magix. All inbound / outbound calls for the PSN (T1/PRI DID/DOD) tandem through the Magix to IP Office via a PTP T1. I cannot get the inbound caller I.D. to work. Has anyone figured this out?

Is there anywhere you can get a report that would give info about a conference call from any point in time? I would like to know who was on the call, when they called in, for how long. I have approximately 50 active conference accounts.

Long time no hear. Yes, they are using transfer. They are doing the following: She answers call 1 and puts it on hold. She answers call 2 and puts it on hold. She goes back to call 1, speaks to the call and transfers him to an extn. She goes back to call 2, speaks to the call and transfers...

Have a customer issue. Operator gets a call, transfers it to an internal ext. Gets another call immediatly after transferring previous call, transfers to internal ext. Both calls transferred get connected together. Has anyone experienced this problem or can give insight on the issue.