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Nevermind... I figured out that the problem was a wrongly programed CCR tree. My bad.

I have a BCM 1000e, with CallPilot 2.5 installed. One of staff is receiving random calls that should be either going to the attendant or to CCR if not answered. She said she called our main number once, and got her voicemail after it rang. I checked control set and trunk/line data on all...

Hello, We are going to be upgrading from 2.5FP1 to 3.01 then to 3.7. I would like to know if I can record the audio for the CCR tree in advance, and the method to do that. I know that the import/export option exists, but have not been able to get it to work properly. Thanks for any info you...

I can go through the export process but the file that is created is empty. I am using IE. Thanks.

I have a BCM 1000e, with CallPilot 2.5 installed. I am trying to export from a CCR tree in either native or .wav files. I go through the process, and the file is created in both cases, but the files are of 0kb in size. The recording has been made, and I can listen to it from my set. If you need...

I have a BCM 1000e, with CallPilot 2.5 installed. I am trying to export from a CCR tree in either native or .wav files. I go through the process, and the file is created in both cases, but the files are of 0kb in size. The recording has been made, and I can listen to it from my set. If you need...

Oops - maybe I should clarify that a bit. Feature button followed by the number key and 1.

Try feature #1

I've had the same problem. I get the error when I try to access greeting tables or company greetings. I tried disabling/enabling voicemail, but that didn't do the trick. The only answer that I get from the tech that I use is to upgrade the system which includes a new, larger, HDD. I think there...