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This seems to be a great forum but I thought everyone should know that Nortel now has their own Forum and anyone can join it. Just click on the link below and then select register from the left side of the page. Who knows, perhaps Nortel Employees post replies to technical issues? RAJ Brown

Convertecguy, I have the licenses for the soft phones and they able to call from system to system. How do I get the call navigator to work now as you described? RAJ Brown

I don't believe it, my customer already has the call navigator and they did not know this was possible. How does it work? When they try and use the transfer voice mail it does not go to the remote system extension mailbox, nothing happens. RAJ Brown

Hello, I have a customer with 5 locations each with BCM 50's and each with independant Call Pilot (Non Centralized). They just switched to a central answering position and want to be able to see remote extension status and transfer calls directly to remote extension Mailboxes. I have the remote...

Dial in for what? Programming? If so, forget the modem because you will be using the LAN/WAN and a Nortel Administration Application called "Element Manager" RAJ Brown

I looked into Dial By Name but given that the customer uses a PC and MS Outlook at every desk, this seemed to be easier for the customer. It also does this cool message on phones somehow. They click on some drop down and select something like "In a Meeting" and then it somehow shows that message...

Do you have any VOIP Trunks enabled? Perhaps you can use VOIP Trunks to rule out or in the BCM hardware by determining if the static appears on calls using VOIP Trunks. RAJ Brown

This is probably a glitch. Try going in to Telephony | Global Settings | Feature Settings and change "Answer Keys" to Extended or Enhanced. I seem to remember something about that. RAJ Brown

If you have customers that are heavy users of MS Outlook, there is a pretty cool plug-in that I found called CRM Integrator and it does way more than Personal Productivity Suite. The amazing part is that it only needs one LAN CTE license for the whole office to use it. Check it out below and let...

We have been trying to get this 2210 configured on a BCM for 3 days now. We have the 2245 and the Trapeze WAP. We are not quite sure how to configure the Gateway for the handsets and how to get TFTP to work. We have an FTP server but there is no where to enter the username & password in the TFTP...