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I have 4 point to point T-1 loops between my Aspect Call Center and a Option 81c, the 81 handles all in and outbound calls. The first choice from the PBX for outboud is ISDN RT 2 The second choice is PRI Rt 0, all my FRls,NCOS ect. seenm to be in check. From the Aspect when I call 1800-649-XXX7...

Can someone help on this one. I have basic ACD on a 61c runniing 25.40b. I have a request of adding an aditional supervisor with an add-on and agent keys. There is currently a supervisor in this cue with a display and agent keys. Kan I add a second spv and if so how. Thanks Again. B

Can anyone tell me a part number and distributer of a cable that goes from the CCF card modem port to a modem. The cable is a shielded DB9 male-female appro. 25-30ft. Thanks in advance for your time.

I have an opt-81 rls 25.40b and I get DIAG004 messages, I dont see this DIAG in the maintenance book, can someone tell me what this is? Thanks in advance for your time.

Thank You Johnpoole, Yeah I know, you can hang meat in there, I did recommend turning it up to the mid 70's but thats what they want it set at and so it is. I think I found the temperature probe, its on the top of the top shelf and it looks like a small disk of sorts. I was woundering how this...

Good Morning, I needed help confirming the procedure for replaceing a system monitor card on an opt-61c rls 25.40b in the main column, or if I even need to replace it. Here is what I have, and thanks for taking the time to read and respond. The System Monitor card is programmed on TTY-0. The...

I have an Opt-11 with PRI. When receiving a call I am not seeing the caller ID nor am I seeing a number in the called number field when traced. Any Ideas?

Sorry for my slow response, I got pulled away. I've got an Opt-81c FIJI platform Rls 25.40. I have never used the "Problem Determination Tool". What is it and were do I find it. Thanks for your response in advance.

Having been working on an NEC2400IPX for the past 15 months and comming back to the Options just this past week I find myself challenged with simplist things. I have an Opt-81 I need to backup. The copy of this backup will stored off site and updated monthly. My question is, can I do this...

Good Morning, I am connecting my Opt-11c to Cisco using PRI with a backup DCH. I have it programmed, but I continue to have a problem of my DCh's not remaing established. I am using a NTBK09 with a downloadable DCH handler for my primary and a TMDI rls1 for my backup. What could I be missing?

This has all be a great help, Thank you.

I have a couple of questions and was hoping to get some direction. Recently I took over MAC and documentatiuon responsibilities on an NEC 2400 IPX for a company I work for.I was woundering were I could get a template for this swith to documnent what card I have and were its located. What is...