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Yeap that is what I am using for the guide to upgrade :) Glad to hear the software wont have trouble latching on to the new version of SQL.

I have the procedure down for upgrading our sql server version from MSDE to SQL Express 2005 (so we can go from 2 gigs to 4 gigs) but I am curious if there are any gotchas involved with the CCC. Once the upgrade goes through will CCC just work or will I have to reconfig anything ? I'd ask my...

Is there not a way to do this ?

In the messages tab I double click and it just opens the messages (and voicemail tab) as described above. When I right click and choose call mailbox it does the same thing.

After upgrading to 4.1.20 of phone manager I can't find a way to transfer a message in a mailbox. In previous versions clicking the mailbox would get you into the actual mailbox on your phone where you could use the phone menus. Now that we are on the new version when you open the mailbox is...

I can't tag them by lines, because some lines can branch to multiple hunts (tho I'm glad to know that option exists). It's definitely not showing them like it used to now though :(

When they get a call now it just says "external" where it used to say the huntgroup the call was delivered from. we are on 4.0(14)

Thanks for the advice, does the firmware need to be updated on the phones if I do an upgrade to 4.2 ? Also I've noticed that my agents phones don't display the queue name anymore when they get an incoming call, is there a way to label the hunt groups so they know what queue they are taking a...

Normalize queue length is already on ...

we are on 4.0(14) That is interesting because he put us on 4.0 because he is scared of the new releases being buggy.

We got talked into upgrading from 3.2 to 4.0 in an effort to get rid of the numerous problems we've had with the system, and this upgrade has been a nightmare. With 3.2 we had Queue and Still queued messages, and the queued would only play if there were no agent available and the still queued...

$a$4 is in the main sheet that is making that OFFSET call.

I have a call: =LARGE(OFFSET('M:\Stats\[margin Vendor Weekly Sales and Orders.xls]2009'!$DH$3:$DH$999, 0, $A$4, 1000, 1),X4) This only works if the margin Vendor Weekly report is open in the same excel session. I want it to work with it closed like the vlookup's I do. Here is an example of a...

If the call isnt answered the queue's voicemail picks it up as far as I can tell. I didnt setup a user to get this to work, in the voicemail tab I just put in the right extension for 0, but it gives me my voicemail admin greeting upon transfer...

Looks like the 0 option is pointing to the wrong queue (one that no longer exists) so I updated it and it works :) Is there any way to have it suppress the voicemail prompt for that queue's mailbox upon transfer ?

I did reboot, its been several months (and several reboots since). I am on 3.2 (57). Where do I specify the destination ?

I checked and it IS in Intuity mode. People do in fact enter their pin's to get their mail. So what would be causing it not to work ?

Before we upgraded our software last time, if I called in from outside the office and got someones voicemail I could hit 0 and it would transfer to our main queue. Since upgrading this doesnt work. We have also had some queue's change, so it is possible the queue it was going to doesnt exist...

Sorry about that, I thought I posted in the wrong forum and couldnt figure out how to delete it. Thanks for the possible workaround. I admit I was hoping there was an easy way to make it work, but I'll fiddle with it and see how it goes

I have a crosstab which works great for my data and has totals in it, I made a chart from the crosstab and it shows whatever I select in there just fine. I am wondering if I can add the total to the crosstab chart as well. I can do all of this through a SQL view, but I'd really prefer keep it in...