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  1. ColdNorth

    Direct agent call handling

    Okay, thx guys. We started as a small office but the staff increases and the first solution looked good at the start...
  2. ColdNorth

    Direct agent call handling

    Yes, the calls are directly to the agent.
  3. ColdNorth

    Direct agent call handling

    Hi, I having a problem with incoming calls to agents, the call comes through even when the agent is in "aux work" or "after call". Incoming calls to the queue works fine, but not direct agent calls. Can someone point me in the right direction ? Using EAD/MIA on hunt groups. Definity G3 V8
  4. ColdNorth

    Displaying outgoing calls

    I tried that on one station, but got the same wrong outgoing number. When I do the list trace on that station it pick up the cpn prefix, but I get a alarm on the trunk? Can the trunk igore my settings i Pub-unknown-numbring ? We previously had our outgoing number blocked at our provider (had a...
  5. ColdNorth

    Displaying outgoing calls

    Hi, first of all , I'm not a Tech user when it comes to Definity. Our Techuser has "gone fishing". Using a G3V8 sys. I having a problem with sending out correct number. On our ISDN PRI we have two different series 45880 and 49960. I want to use Caller ID number to be send to outgoing calls...

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