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  1. mitgmichael

    Taske call accounting software

    We have a Merlin Magix 3 system as well. The 4412D+ phones we have, display the group on the "first" screen, if you press the right arrow button up on the top right of the phone, and go to the "second" screen, then it displays the caller ID. Hope this helps. Michael
  2. mitgmichael

    Prompt based queue

    We are just setting up our Magix 3/Intuity 5 system. In Audix, I created sub 601 as COS 1 (AA). I then route line 7231 to 601. In Sub 601, you can assign what you want the caller to do, by pressing what number. We have 1 going to sales, 2 to support. 1 is a transfer to queue 771. 2 is a transfer...

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