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Thank you CoSpringsGuy, I think I have it now finally. :-) MS

Hello, I am using CR 2008 with an SQL DB. I am tying to create a report that shows where in our organization a case was resolved. -Tier 1 -Tier 2 -Outside Support (Dev, Engineering, etc) Some background information. A case will always be touched by a Tier1 as the initial contact. A case...

Perfect!! Thank you!!

Hello, I am using Crystal 2008 with an SQL database. I have created a report from our CRM system that shows a listing of escalated "Cases". Case ID Name Description 12345 John Smith Test1 67890 Johnny Smyth Test2 What I am trying to do is be able...

Yes I did, please see below. (I am not sure what to look for) This trace begins with receiving a message, playing it and then attempting to delete. Thanks for the assistance! 13:18:59:993 - CallPilot 05.00.41.142, Copyright 2011 Avaya Inc. All Rights Reserved 13:19:10:353 [1056, nrm...

Perfect! Will do Barnie, thank you!

Thank you for that information Barnie, I have tested it a number of ways including emptying the "Deleted Items" folder. Each time I have listened to the message first. I also noticed the Edit option in the player gave me an option to "Mark as Unread" which tells me the message has been read...

Thank you Barnie, It is true Desktop Messaging. (I had to install the client software to intergrate with Outlook) I have been reading through the documentation and it "seems" like I have to also have "My Callpilot" installed as well. I noticed a spot for the "My Callpilot" URL in the Message...

We just upgraded to a new switch. (Avaya CS 1000) and Call Pilot 5. Desktop messaging has been activated however after I listen to the voicemail through Outlook, the Message Indicator light on the phone continues to blink and the CP MWI icon (on my PC taskbar)says that I still have a message...

Thank you lbass, I will give that a try. Have a great weekend. R

Hello, I am using Crystal 10 and I am having a bit of a problem with a report. I will try to explain as best as possible. I am sorry for the length of this posting. The Main Report has a number of Cross Tabs in the header area and a section that shows me the following. Total number of cases...

Thank you very much!!

Hi Everyone, I have a staff schedule presented to me in Excel. (I am using 2007) A 1,2 Merged (Person1) A 3,4 Merged (Person2) B1 - 9:00AM (Start of shift for person 1) B2 - 5:00PM (End of Shift for person 1) B3 - 10:00AM (Start of Shift for person 2) B4 - 6:00PM (End of Shift for person...

Perfect!! Thank you lbass and everyone!

Thank you to both! I tried kskid's suggestion first as it looked the easiest. The formula works without this: {STATUS_TBL.STATUS}<>"CLOSED" and but when I add this to the formula, I am being asked for a boolean I tried tweaking the formula but it is still not working. I think I am much...

Hello, I am using CRX with SQL and I am trying to add a cross tab to my report with the following information. For tickets that are not equal to "Closed" 1-3 Days old 3-5 Days old 5-9 Days old > 9 Days old I found this posting by LBass a while back but the "aged0to30days" formulas do not work...

I am not sure if I am allowed to swear on this forum but... Holy $hit, it worked!! Thank you Ian R

Hello, I am using CR X and I have 3 tables in my report. TableA is left joined to TableB by {CASE_ID} TableB is left joined to TableC by {SOLUTION_ID} (TableB and TableC are solution tables) Currently My data looks like this in my report. Case ID Status Customer Solution 123456...

That did it!! Thank you very much!! R

CR 10 SQL Hello, I am pulling data from my CRM ticketing system to show me the following data: Case# Name Company Status Summary Solution 12345 Jsmith ACME Closed xxxxxx xxxxxx 54321 Rsmith IBM Closed xxxxx xxxxx The issue I am...