This usually means the email isn't being routeds correctly to the device. Contact RIM support there IS a fix.
Hayden James
Blackberry Support @
http://www.pinstack.com
On her Handheld scroll to address book, press the track wheel for the menu to come up, select 'options' then change 'Allow Duplicate Names' to 'No'. Hope that helps.
http://www.pinstack.com
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