A suggestion:You will never get the 10,11 and 12 steps, make a good redirection.
Besides, be with me, and put sometime hearing ringback. If you put 0 seconds you will never hear ringback.
And if you follow EPalle advise put the goto directed to the queue-to step, so calls queue again and hear...
I think you had to put the wait-time step after calls have been queued, and you can hear so many ringbacks as you want (should be better 5 or 10 minutes, because you get the security peolple always will hear ringback)
Good luck
You had to add a virtual data module for the announcement board, it´s necessary for making save announcements.And my friend upon, you had to administer save announcement, cause it´s not automated
Cheers
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