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  1. springmore

    Random MOH request

    Hi Jon, Did you get anywhere with finding the manual for the Prodisc or a URL? I have a simular request. Thanks Spring
  2. springmore

    CMS Blue Pumpkin Report?

    Had a play and have written the required reports. Thanks
  3. springmore

    CMS Blue Pumpkin Report?

    Not had much joy with this! Company requirement is to use a VDN report that runs every 30 mins to a location that can then be sent to Blue Pumpkin. Avaya proffessional services is not an option for me. Could someone please advise / detail which historical or realtime table should be used for...
  4. springmore

    CMS Blue Pumpkin Report?

    Hi, Could someone please help with writing a cms report that gets pushed to Bluepumkin (workforce management tool)and advise how it gets sent to Bluepunkin? I'm pretty OK with supervisor but not with terminal. Thanks for any help you can give?
  5. springmore

    List Trace is an Invalid entry, How do you enable?

    It is not available in 8.1 only 8.2 and above. Thank you all for your help.
  6. springmore

    CMS Call Record Rate Exceeded Limit

    Hi, We are currently seeing 40000 entries per month for this error. Can anyone advise what information we are loosing? Is the VDN table & Skill table records data included in this? or are they independant to the call_rec table? Thanks
  7. springmore

    CMS Call_records Limit is there an upgrade available?

    Running CMS v6 Other than the ECH route, do newer versions of CMS get around the call records table threshold of 400 calls?
  8. springmore

    Unable to dial TAC's

    Were running V7 and list trace is not an available command Have changed digit 6 to 3 in length and made it a dac and changed the Trunk TAC code to 601 and still getting the NU tone. Cor is also set to yes for the test. Anyone have any ideas please?
  9. springmore

    Tracker Password change

    Hi, I have a 2650 tracker and cant remeber how to change the current password, I remember CP was in the command there somewhere, can someone please advise?
  10. springmore

    Unable to dial TAC's

    Thanks, I have always been able to dial TAC's on ISDN30 (E1) trunks on other definitys so I dont think thats the problem. I'll try changing the TAC to 8xx which is within the dial plan unless anyone else can offer any help?
  11. springmore

    Unable to dial TAC's

    Heres my secondigit 1 table SECOND DIGIT TABLE Digit Identification Number of Digit Identification Number of Digits Digits 0: dac 3 5: 0 1: extension 4...
  12. springmore

    Unable to dial TAC's

    Thanks, Dial access on trunk groups is set to yes and these are ISDN30'S Any suggestions please?
  13. springmore

    Unable to dial TAC's

    My TACs are 101 & 102 but I'm unable to dial them, is this because of the dial plan digit 1? If so what impact would I need to consider before changing it to 3 in length? Maintenance tests are set to y in the trunk groups. Thanks Uniform Dialing Plan: none ETA Routing...
  14. springmore

    List Trace is an Invalid entry, How do you enable?

    Thanks ED, I have these options set to Y Can you think of anything else? I was thinking if its a problem with software version G3V8i.01.0.025.4 ?
  15. springmore

    List Trace is an Invalid entry, How do you enable?

    Software version: G3V8i.01.0.025.4 thanks
  16. springmore

    List Trace is an Invalid entry, How do you enable?

    Hello, I get an invalid entry when i try to use list trace command, can someone please advise how I can get this to work. Thanks Mark Definity G3V8i Heres my login permissions Login COMMON COMMANDS Display Admin. and Maint. Data? y...

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