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Yeah that's right on the error it's http://ccc/Reporting/controls/calendar.aspx?value=20070613 I'll go and hunt round. I've tried this another machine running IE6 and your right it works fine.

Thanks PlatinumGuy. Actually when I first installed CCC the server was running 2003R1 and I had all kinds of problems so it's currently running on 2000 Service Pack 4. I'll try the security settings though...

Hi Sorry the error appears if I select anything other that the current day not month.

Hi If I select to run a report over a date range, I get a script error when trying to select any date that isn't in the current month. I'm using CCC 5.0.31 (and all components in that release) and IE7. Anyone else getting issue? Thanks Kev

Hi All I'm running CCC 5.0.33 (with Delta Server 5.0.31) from my IPO412 (2.1.73) and everytime I need to reset the Delta Server it loses the settings for the PCA Target Time of all of my groups. I've tried setting the defaults in CCV but this doesn't work either. Is this setting purely for...

Hi cztech I use the Incoming Calls by Target group report for my call centre and the call flow is as follows: Incoming Call Route -> Shortcode -> Voicemail Node with a "push 1 to connect to agent" -> Unconditional Forward to Hunt Group set to most idle. I only use the queuing option and no...

Me too - the other 3 or 4 forums I regularly use work fine.

Hi rscharf I have 3 computurs running Phone Manager 3.2.12 in my office on Vista with no problems at all. I did try the latest version and that also seemed fine - I downgraded as V4 phonemanager wasn't working well with the older software of the switch (2.1.(73)) Most of the other Avaya apps...

Hi All I'm sure this will already have been answered but as the search is otherwise engaged I have to ask again... I run a call centre with about 70 agent seats all using DT2030 handsets and I want them all to be set to Auto Answer. I've done this in what I think is the correct manner i.e...

Actually I've noticed the same problem - I definately used to be able to put in things like "Auto Answer" and get a list of threads specific to this forum but no longer...

This might not be very useful (and of course might just be a something strange about how I've got things set up...) but I get this error when I open up a report and spend too long i.e. 1 minute filling in the info to run it. I changed the timeout settings on the SQL Server Console and this...

Hi All I was wondering whether anyone had heard anything of the mythical Multi Media Module? As far as I know it was put out for testing but so bug ridden that Avaya stopped working on it but they have been advertising it for sale now for almost 2 years on their website!! If this is a...

Hi All I am in need of replacing my network based dialer as it's massively expensive with an in house solution. I was wondering whether anyone uses a software based dialer that dials out of the ISND lines plugged into an IPO. I currently use a 412 (2.1.79) but I am considering buying a new...

Hi There cms2045 - I've tried setting up the shortcode you suggest and the call gets sent out as anonymous. I guess this means my ISDN provider isn't letting me pass through the CLI? I have spoken to my local BT rep and they said that the BT network can't do this anyway... Am I missing...

Hi All Thanks for all the postings - really appreciate the help! The AceMan1 - All the fields are text so no worries about formats and conversions Things are cool except this slight headache ;)-

Hi all This is probably a stupid question but... I have a table with 59,000 records of unique data. I need to take 57 fields per record make a single column of data out of it but stamp each of the 57 records with the unique ID of the record. I.e. [ID][field1][field2][field3] etc... to...

Well...I'm pretty sure. I did though upgrade everything to the current release and this did indeed fix the issue. Thanks for the post.

I don't think I was clear enough - I want to know the amount of time each person is spending (during their normal working day) in wrap, incoming calls etc... The Agent Group Tabular report is the one I have been using (plus a minor amendment) and it has always been 100% correct. After a...

Hi I am running CCC 5.0.13 (Delta Server 5.0.14) and after a recent reinstall am having a few issues with the Agent Group reports. They worked fine before. The issues I'm having all relate to things like time logged on, time in wrap up, incoming etc... The numbers of actual calls are all...

Not to worry - the rather obvious answer was use the "Group Calls Answered - External" option insted.