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Our company has been using the MapD as the interface between our PBX and our CTI application server for over 7 years now. We'd like to get off of it but there are some version issues with our PBX that the CTI developer says would be very difficult (and expensive for us) to over come. We are...

Thanks, Kevin and Avaya, that is the info I needed. I'm still not sure how or why the remote site has more ports identified or when it was added, but at least I can get the two to match up now. I'd rather match it up and not use the ports than not add them in and find out after I've left that...

I'm in the process of moving from a G3si ver 9.5 to a G3r ver 9.5. The configuration in the G3si was ported over to the G3r so that most of it is the same. Right now I'm going through all of the settings looking for those that didn't port over and also add anything that was put into the G3si...

Thanks, Stinney. That's good information. I have another question. I just saw the final proposal for the CMS we are getting. It's ver 9. The people that it is being bought from gave us one price for the hardware/software but said that it would probably take 10 hours of a ex-tier 3 Avaya tech...

It took a long time to get management to buy this older version of CMS. I can imagine what they would say if I suggested a CDR system. :D Although I agree with you that we should have one. One of these days we are going to upgrade to a new switch (although these Definity G3si and G3r's we have...

Thanks, Kevin. I'm not sure what version this one is, but it's not the latest. The reseller said that it would work with our G3r ver 9.05 switches, although he wasn't positive it would pull data from both switches together. I have another question on the reports CMS creates. Does it keep...

I have two G3r v9.05 switches in different locations. Both are visible to our network (I access both now with over the networks via their C-Lan cards into a single copy of ASA). We are looking at getting a multi license CMS system. The reseller that is selling the system thinks it will be able...

I have a number of 120's and since I use a straight through Cat5 cable on them, I have to use a cross over plug. I have a couple that go through a smart jack that are crossed at the jack and I don't need the cross over plug. If you haven't tried it, try one with a T1 cross over cable or a cross...

Yes, I busied it out and released it a bunch of times. I did find out what the problem was though. Since I had exhaused everything I could think to try, I opened a ticket with Verizon. When the tech checked it he found that channel one of that T1 had not been built. The person that had set the...

I have a DS3 with all 28 T1's active as ISDN-PRI circuits. I have one T1 that port one will not go in-service. It stays at OOS/FE-PINS and MTCE Busy=yes with I do a status trunk. If I do a test port 01c0801 tests 36, 255, and 256 pass but test 257 has Abort with a error code of 1116. The other...

Thanks, Kevin. We haven't gotten the CMS yet but I was told it was going to be put on a MAP5 (our Audix voice mail runs on a MAP5 and I believe Sun, but it might be a different flavor of unix). I'm not part of the group doing the purchasing, so I don't know what version it is. That will be one...

For your time requirement, you can also use the Time of Day setting in your vector. I've used it to route call flow based on time of day and day of week between two locations, but it can also be used to route to another vector or a number based on the time and day of the week. If you set up...

Can one instalation of CMS on a Map5 pull data from two different G3r switches? We have on G3r ver 9.05 at one location and another G3r ver 9.05 at a remote location. We have a DS3 tie line between the two. Thanks Mike

I have finally got this to work between our two locations. After reading the Avaya Call Center Call Vectoring and EAS Guide, BSR section a bunction of times, I saw a small section that talked about UUI. I found what I have been missing was changing the UUI IE Treatment option on the 2nd page of...

Thanks, Mntneer. I will give it a try when I'm at one of the analog stations. Mike

We have a number of analog stations that currently are used to send calls to. The phone type I'm using is 6210 although they aren't all that type. Is it possible to set up a analog station so that the person at that phone can receive a call and then dial out and conference on another call? Of...

I am trying to set up BSR between two locations. The local site has a G3r v9.05 and the remote site has a G3si v9.05. Both have LAI and BSR turned on. I have set this up according to the Avaya Call Center Release 3.1 Call Vectoring and Expert Agent Selection (EAS) Guide, following the...

Tolson, no, they aren't all busy at the same time. Although we are heading in that direction with the growth we are seeing and what we are expecting over the next few months. Growth is good but we don't need surprises like all of a sudden running out of time slices. We are pushing 300 to 325...

It's a good thing the engineer was in yesterday looking. I was talking to him about the large volume we have just started getting and more coming this summer. He took one look at the PN 1 cabinet and said I was probably getting close to maxing out the time slots. As you have all pointed out...

From what I understand when the engineer was in here looking over what we had and what needed to be done, we are adding a B carrier to the A carrier that is already there. So you are probably correct then that we wouldn't get any additional time slices. I'll have to run that by him when I talk...