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  1. faelo123

    Rockwell ACD dead air calls

    We have the same issue on a Aspect Legacy ACD, check with the Telco or Carrier maybe is the lines. Also those are DS1 or ISDN PRI?
  2. faelo123

    BCM 50 and OPT 61C via Line Side T1

    Hi, I would like to know if possible to connect or tie a Nortel BCM 50 and a Nortel Option 61C with a line side T1 on the Option side and then connect it via Voip via the BCM 50 to remote location? Thank you.
  3. faelo123

    Call Pilot 4.0 Tape Backup

    Hi, does any one need to replace the tape backup SLR5? Mine is damage and SLR5 is disconinued so I need to replaced for a new one. I found a replacement SLR7.
  4. faelo123

    Holiday Closing Procedure

    Hi, I create some exception and added to exception groups for Holidyas for some reason don't work correctly I'm following the instructions from the course and Help. We are on Version 9.0.
  5. faelo123

    TIe between Aspect and Nortel

    Thank you, very much.
  6. faelo123

    TIe between Aspect and Nortel

    Hi, we recently install a Aspect call center system and connected with a Nortel Opt 61C with Tie lines using DS1 cards. Both systems communicate well but seems that we have a lot of lock out and busy lines, include is a copy of the route we created; any ideas welcome. TYPE RDB CUST 00 ROUT 130...
  7. faelo123

    TIe between Aspect and Nortel

    Hi, we recently install a Aspect call center system and connected with a Nortel Opt 61C with Tie lines using DS1 cards. Both systems communicate well but seems that we have a lot of lock out and busy lines, include is a copy of the route we created; any ideas welcome. TYPE RDB CUST 00 ROUT 130...

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