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Try installing RCC on a Windows 2000 Professional Workstation. Windows 2000 Professional comes with IIS. You'll need the Windows 2000 Professional CD to install IIS. This version of IIS will allow only a limited number of browser connections (5 I think). If you need more, you'll need to...

I had several issues with RCC on Server 2003. I posted some questions on here just a few weeks ago on the same issues you're having. We resolved the issue by upgrading Call Pilot and then installing the newest RCC package on a simple Windows 2000 workstation (with the latest Microsoft ptches of...

Everything has been running fine since our upgrade to RCC .050, but now after just a couple of days, we are seeing that under the "Real Time Details" -> "Agent Detail" monitor screen, the "Answered Call Center Calls" -> "Day" column is not resetting back to 0. Once an agent logs in first thing...

We have an older BCM 1000 running v3.6. One of the first things we did was join it to our domain. We have had no problems at all. We used the Unified Manager to configure the system and join it to the domain. There was nothing we needed to do initially except make sure the BCM was on the same...

Okay gang. We were being stubborn about trying to run it on a Windows 2003 Server, but MagnaRGP and other posts were correct. As soon as we deployed RCC on a Windows 2000 Pro workstation things cleared up. The PrintCaller.EXE program is now working. BTW, that PrintCaller program apparently is...

Good point. We'll build a Win 2000 Pro workstation today, patch it up and install RCC. I'll let everyone know the results.

Sort of. Everything is patched and the RCC v.050 host server is up and running. Seems most of the issues have been resolved thus far especially the connectivity to BCM issue. We are running it on Server 2003. Funny thing was that there was a MySQL script under the Nortel RunOnce directory...

Okay, yes my question was answered and I found the package on the BCM through the web interface under the "Install Clients" button right where it should be. I should have known!

Yes, thanks, I forgot to mention that is what we just completed as well last night. We are now at 3.6 we applied the cummulative patch 2 as well as the voice mail update. Is the new RCC part of any of those packages?

We have an older RCC version .038 and have patched the BCM 3.5 server with the latest patches in order to run the latest Reports for Call Center package, but where can I get the latest package from??? Version .038 was very buggy and kept disconnecting from the BCM.

We got it. Had to log in to the local web host server as the administrator and install the network printer and make it the default. The web host is a Windows 2003 server. It actually took a couple of tries before we got it working.

We are using rcc version 2.1.038. Everything is working okay, but when we attempt to set up automatic print jobs through the "Print Schedules" it shows "no printer available" in the printer dropdown box. The documentation tells us to install the printer on the web host. We have done this, but...

Does anyone know if there are any third party reporting packages available for the Professional Call Center? We are looking to create custom reports and/ or modify existing reports (i.e. instead of using "Time Bins" as a column header, we'd want to modify that to the actual times).

Got it. Agreed, good advice. Thanks.

Not sure what you mean that the BCM is not a PC/server. Everything about it yells "Look at me I'm a Microsoft NT server". MSDE is a very light version of SQL Server. It seems that this is the internal database used by the BCM. I still haven't figured out the root cause of my issue, but...

I have 4 PEC-1's Base System is a Pentium III - 700MHz 256MB RAM 20GB Hard Drive BCM Software 3.6 release 2.2c Thanks all.

No vendor. We're flying solo on this. We got the unit from eBay. It's just a temporary system until the company deploys its enterprise solution (they purchased an Avaya system). We'll probably use the BCM for the next 12 months. WARNING - Do not try this solution on a production machine. And...

Thanks, here is what it looks like: - LMS is set for automatic - CPU usage is currently at 100% - We have 4 PEC cards installed. The BCM Monitor shows that the PEC resources are 32 of 32, 100% - We are currently receiving and routing call properly. - Telnet and web interface are extremely...

We installed a used BCM about 8 weeks ago. No problems until this past week. Now logging in through the web interface or even through a telnet session takes several minutes. We are able to get calls, but we cannot monitor agents real time. When we examine the running processes, we see that a...