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Thanks mate.

Is it possible to auto answer a non-acd call with a M3905 handset conencted to a M1 81C? Or is that only possible with ACD calls. The agents will not be receiving ACD calls, only non-acd calls, so there will be no call presentation\delivery clash. Any help will be appreciated.

Unfortunately I had to pay for some consultancy to add the subnets, however with this information I won't need to again. Thank you very much :)

I have an old Davox Unison dialer (v4) which is a soft dialer connected to 2 Avaya ACD's. The way Unison works is that in the dialer config the network subnet of agent positions is assigned to a particular ACD which allows the dialer to know which ACD the agent will be using. This saves having...

Hi there, Does anyone have information relating to how much power is drawn by CLAN and MEDPRO cards? Avaya seem to concentrate on the max power a fully configured cabinet will pull, not the individual components. These cards are to be installed in MCC cabinets. Thanks for your assistance. Stuart

In a ACM2.2 environment with conversant IVR's is it possible to have position in queue information relayed to queuing customers? We currently use estimated wait time provided by the dynaport IVR application, but it does not have PIQ functionality. Avaya have suggested purchasing their...

dwallin, thanks for the info. Currently our CSS is located in one building. With the added functionality in ACM we are planning to seperate the CSS across 2 buildings to add in additional resilience :) Also, our S8710's are located in N+1 data centres. Thanks RFWatts. I have used that command...

Hi there, I have a big ACM 2.2 system here which was just upgraded from Definity G3R. The system comprises of: 2 x S8710 2 x Control Networks, Cajun (A&B) 1 x Centre Stage Switch (CSS) 22 x port networks in old MCC cabinets 2 x IPSI per port network, 44 IPSI's in total (connected to A&B...