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Thanks - timers are set to 512 and a sysload a couple of weeks ago did not cure the issue. I am replacing and the TDS/CONF cards this Friday and will provide an update.

Greeting, I have 2616's programmed on a CS1000M on 5.5 with shared Private Lines (PVR/Ringdown circuits) and every set has POA. When a trader attempts to hop-on an existing call sometimes it works, other times they receive dead air. The TDS/CONF packs tests OK and changing the Universal trunk...

Thx - we want no CLID screening and when you enter * it asks for ID # and then PIN #....so I enter mailbox number then # and then # again since there is no PIN. At this point it just goes back to the main Unity greeting...Welcome to Cisco Unity Messaging.... It works fine for mailboxes that...

Thanks - where is that option set? and FYI "Skip Password When Calling From a Known Extension" is checked....however un-checking it make no difference.

Greetings, Is there anyway to remotely retrieve end-users voicemail messages using Unity Connection 7.0 when the end-user has no voicemail password (* does not seem to work)? Thanks

Thanks....only @ SU08 and the exact message is "your call cannot be completed at this time" - and since the CP channel monitor shows a channel active everytime a call is made & a CDR record is cut on the ACD port agent so I can only assume it is CP providing the greeting.

Thanks Barnie. I tried putting different combinations of the incoming # in the SDN tables without success. Is there any log I can check in CallPilot to find out what number is being rejected? I see what is coming in on the DCH and putting that in the SDN table did not help.

That's what I thought however: i) I see the CDR record for the CallPilot agent ii) there is no subsequent outbound call as I was monitoring the DCH iii) I see from the port monitor a channel answering and iv) on the Nortel Solution troubleshooting database it lists this as a CP response Is...

Greeting, I have a DID # which is forwarded to a # that terminates on a ACD Q which is NCFW'd to a 5.0 CallPilot application. When the forwarded # is called the message "your call cannot be completed at this time" is played and then the call disconnected. I have opened up the default RPL list...

Greetings we have a number of tenants using analog ports off VG224's....initially there were programmed as POTS however many phones where not able dial out as the phone would immediately go busy when off hook (no input from keypad)....different phones and ports. After an inbound call was...

Worked perfect - thx for your help.

Thx - I did that however that feature is not associated - when I try to associated the SD as button item #2 it does not move??

Greetings, What is the easiest way to hard code a toll free # on a 7942 on the second line button? Here is the layout: Thanks Modify Button Items 1 Line [1] - 1000 in Temp_DN 2 None ---------- Unassigned Associated Items ---------- 3 Line [2] - Add a new DN 4 Add a new SURL 5...

Great thanks for the advice...will search for a CallPilot.

Greetings, I had a Meridian Mail hard drive fail and unfortunately there is no backup, original media or tape drive for that location - however I do have a spare identical Mermail card. Can you keycodes be altered so the 11C recognizes the replacement Mermail card? If so what is the easiest...

Greetings, Is there any way to just send a 4 digit CLID (extension only) on both internal and external calls? When I modify CLID table to remove the NPA & NXX it pads (suffix) all external calls with zero's. So if I call from x4149 to a local external number it will show "4149000000" - what I...

Great thanks for the information!

Greetings, What is the best way to change the CP CLAN address? Thru Windows network connections or thru CP configuration wizard? Thanks

Greetings, When a call is received by a CallPilot Mailbox from our local area code 604 the play envelope does not include the 604 area code even though it is received thru CLID. To prefix 604 to the CLID I try to add the "local prefix" in Messaging/Dialing Information - however when I do this I...

Thanks for the quick reply. So am I correct to assume the only solution to this is to have the separate FCS Hospitality VM?