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Had our supplier replace it. Was told there was an issue with a batch of them. The new one worked fine. I am surprised that you get a not in service message. We did not experience that. As a matter of fact that was the only way we could wake it up. Does the DN work with a regular phone set...

I have a customer that we just swapped their T7406e after five years of heavy use. There was no issue with the old one before it swam in water. The new one goes to sleep after a minute of non use. The only way to wake it up is to call it. Pressing buttons does not wake it up. Any ideas?

Umfortunately it is the owner of the business who is having the issue.

They are ultimately attempting to get the emails though exchange so the sales staff can get them on their blackberry. We attempted to do some forwarding rules in outlook, but outlook will not apply them to the call pilot set of mailboxes.

Have a customer that is running the CP client for unified on his laptop and works fine at the office (where the BCM is). When he goes mobile with it (wireless) it locks Outlook up. Does anybody know of a workaround to prevent the lockup?

Has anybody been successful getting unified to work on exchange server?

Has anybody been successful getting unified to work on exchange server?

Have a customer that is running the CP client for unified on his laptop and works fine at the office (where the BCM is). When he goes mobile with it (wireless) it locks Outlook up. Does anybody know of a workaround to prevent the lockup?

Great - glad to hear. So you are getting call detail reporting inbound and outbound by agent? Also was it necessary to have a SMDR6 installed to compile the CLID info?

ptstechnician - did you get the reporting to work as a result? We were successful in connecting to the call center to configure, just not connecting for the reporting. I did notice that Nortel has a installation manual for the reporting, but we have not been successful in logging into the site...

I was worng about Win98. Here is what I was told. (Pasted from an e-mail) Must use Windows XP Professional. You MUST NOT have SP2 loaded onto this machine - it is best to use an old PC that is to be used specifically for this purpose and does not auto update from Microsoft. Do not load any...

I understand the client/server thing as we were told previousely. I was also told that it had to run under Win98 without SP2 and no anti-virus software running. We set aside a seperate machine with Win98 - SP1 - not AV and still could not get it working

Has anybody ever been successful in getting the call reporting to work with the call center application on the call pilot 150. I did purchase and enter a key code for call reporting, but cannot get any detail reporting out of it.

When a voicemail is delivered via e-mail and is deleted or read can the system automatically delete it from the mailbox and visa versa?

Does anybody know if the ATA2 will pass caller ID through to an analog telephone on a CICS with CLID CO Cards