I checked the settings BIS posted. Those were already set to those values. I ran a trace as well, which doesn't really tell me anything other than proving that the anomaly is indeed happening.
I don't see a setting like that on the hunt group. Here's page 2:
display hunt-group 3 Page 2 of 61
HUNT GROUP
Skill? n Expected Call Handling Time (sec): 180
AAS? n...
I'm having issues in a call center where we have recently deployed 4621sw IP phones. While the agents are on a call on their first appearance (internal or external) a second call incoming to their station directly will either merge automatically with the first call or drop the first call all...
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