Hi!
Because self-serving billy `donated' equipment to all the libraries but locked them into MicroSoft Word and that crap, I find it necessary to teach Word to my students of Personal computing.
Then to correct their `papers' at home, since I refuse to use Word in any of its variations I work in...
It happens to me ( Photo-Paint 7 ) and my fix is a `trial and error' approach of the right click technique somewhat as noted above. I find that the right click in the gray area may first bring up a toolbar menu with the customize grayed out. What I do then is simply check every toolbar choice...
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