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I am having this same problem.. I can get the drivers loaded if the printer is local, but any network printers produce this "Printer Driver is Unknown" error when attempting to load the driver. Were you ever able to find a solution?

Well everything looks fine this morning. The backups succesfully completed so it would appear as if the patches did the trick.

I did indeed reboot the server after disabling the device drivers. Thanks for your help so far, I'll let you know how it goes after the next backup.

Well I just realized there were several patches that I had not applied.. so I have just installed the 9.01 update, the 4a patch, and the device support patch 1 so we'll see if that takes care of it when the backups run again tonight.

I checked on it this morning and even with the OS drivers disabled, the problem is still present.

I am pretty sure they are running... I will check on this, and disable them and report back in the morning after the backup has run again. Thanks!

I am running BrightStor ARCServe 9 and I am running a nightly backup on an IBM LTO library with two LTO 1 drives. When it fills up the first tape, it will load a second tape, but it stays at 0MB processed and will hang there indefinitely. If I stop the job, it will change status to...

OK, I have a backup running right now, but in the morning I will attempt to inventory these slots again and will get a tape log posted here.

Thanks for your response. I tried disabling the LTO in Windows device manager this morning. I then tried rebooting and re-inventoried and I am still faced with the same problem. 3 Slots with new blank tapes in them that stay labeled as <Updating...>

I am trying to inventory tapes in my IBM LTO library, and for some reason, there are 3 tapes that I cannot get to inventory properly. It acts as if it is inventorying them, and completes... but then displays the tape name in each of these 3 slots as <Updating...> and does not ever do anything...