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Hi I have set additional extensions on my ACD agent phone for key 1 and key 2 - however it does not display the caller, until I pickup the call. Is it possible to display the caller on additional keys? Thank you TN 004 0 01 01 DATE PAGE DES DES ACDAGT TN 004 0 01 01 VIRTUAL TYPE...

Hi I have 2 x 3905 phones configured, one as a standard phone and one as an acd agent phone. The standard phone displays the App's for key 5 and Directory for key 6, however I cannot get these options on the ACD agent phone. I have copied the config of the 2 phones - can you please check and...

Hi I have created an announcement block and a menu block, which i would like to use in multiple applications. Rather than create new applications and re-record announcements etc... I thought I would be able to just import these announcements, but I have no idea how to do it. Can anyone help...

Thanks for your help

Sorry one more question.... If somebody is a member of one particular reporting group and they want to make a private report available in the public reports; would this then be viewable by everybody, or only members in the same group? Thank you

Oh yes, simple when you know where to look!! Thank you

Hi I have created some report groups in access & partition management, but I'm not sure how to lock these down to certain people. I can see that you able to create the group on a certain server, but I can't see an option which relates to who can access the group. I basically want certain...

Hi We have been asked to provide a new claims and existing claims service for 15 new companies. I'm just wondering if this will be possible and if so if you have any tips or examples We would like to have 15 'non geographic' numbers pointing to a single CDN. We would then like to create a...

Hi Is there a standard report in Nortel CC7 which shows how often and how long an agent has put calls on hold for? I thought this would be listed under the agent performance report, but I can't find it anywhere. Thank you