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And I guess the fact that the print head chambers do not show much evidence of ink having melted into them confirms a bad head? I was surprised to see that there was not more remnants of ink, the chambers are pretty clean except for a few small spatters or blobs.

Can anyone please tell me how to get to this sensor, step-by-step? I see it in the manual but I can't tell where it is on the printer. After replacing the lamps, both are working and the drum DOES get hot on both ends but I still get the dreaded 13.004.43 error. My last chance before giving...

Found that it goes on the 2 right-most pins. That problem is solved. New problem posted starting new thread. Thank you.

Ok, so I pulled out the printhead and it has large patches of dried ink blobs (over 2") on it, so I cleaned them all off and reinstalled the head. Viewed from the front, there is a 2-connector white plastic connector with 2 black wires going to it. That connects to a jack on the pc board, but...

Thank you. I was aware of the other information, but because I saw that both heaters were lighting up, I thought I might be lucky and it would be something else other than the printhead. I don't know if it bears on this problem, but when the printer is first turned on it makes a "clacking"...

After getting the 13.004.43 error, and using the excellent tips in this forum, I looked in the side and saw one lamp was not working and I replaced both lamps. Now, both lamps light, but I still get the same error. While watching the warm up, I see that the lamps glow full strength and then get...