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Problem now resolved - persistence with Live Update was required - had to run it numerous times to capture the virus definition files. However, I must say that as a previously very satisfied Symantec client I was very disappointed with the follow up advice they offered on this query.

Running Win XP SP 2 problem with recently downloaded from www.symantec.com Norton Internet Security 2005 with Anti Spy. Download and install appeared to go well but Anti Virus refuses to run bringing up a “Norton AntiVirus was unable to scan your computer for infections” (3019,6) message...

Looking at the no reply status from the previous posting I'm not holding my breath waiting for an answer to this question: Running Win XP SP 2 problem with recently downloaded from www.symantec.com Norton Internet Security 2005 with Anti Spy. Download and install appeared to go well but Anti...

Thanks Mike, With some expert hands on help the system is now back up after restoring and rebuilding several files in the OS including the boot.ini file. However, as this is the second time we have experienced this same circumstance crash I’d love to get to the bottom of why it happened. Post...

My apologies for a pretty long first posting. Our Dell Power Edge 6005 Server OS MS Windows 2K. recently suffered a crash which has now happened twice - not in succession. After logging on and running Windows Critical updates allowing the 6 updates to flow, post a request from the system for a...