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  1. bookendb

    Symposium Scripting: Capture or log dailed DN or CDN

    good point..that limits why my expected list would be...
  2. bookendb

    Symposium Scripting: Capture or log dailed DN or CDN

    So what if you dont know what the CDN number is, that is my question.
  3. bookendb

    Symposium Scripting: Capture or log dailed DN or CDN

    I have a log command at the end of the master script that will alert me when a call is not captured by the where statements. I get a couple of those logs per day. How can I write a script or command that would tell me what the dialed number or cdn is? It may be possible to filter the number but...
  4. bookendb

    ACD question

    you can set the phone on the primary acd and the set the second acd with an overflow based on time. i believe there is a specific sequence you have to follow to set that up, you either set the overflow dn up first, then enter through the acd compleltely and then set up the overflow timer, or you...
  5. bookendb

    Scripting Question in Symposium

    I need to take in 200 three character numbers, 600-799, into a variable. Then I need to make a decision, based on the numeric value, to route the call. What I want to do is set up a list of correspondng DN variables that the customer can update so they can change the destination of where...
  6. bookendb

    Symposium Agent-auto or remote login?

    We patch monthly from a central site. We would like to be able to verify call processing remotely. Has anyone thought of a way to get an agent logged in remotely through a global variable via a keypad? Or maybe have the agent automatically log in to Symposium? Right now we rely on watching...
  7. bookendb

    Analog Agents On IVR - Studdered Dialtone?

    Here is the story, the ivr can log in to the analog agent ports using spree+97+xxxx. Everything good there. However, when trying to log out, the IVR states "no dialtone". Tracing the ports, the PBX goes off hook but does not outpulse digits. My quesiton: Does an analog agent indicate its...
  8. bookendb

    Multi Line Forward

    I have a forwarding question. I have 5 2616's that share 4 scr's. They want to be able to forward all of these lines to VM by either pressing forward or make busy, or an equivalent, on a single phone. I tried the obvious, of setting up MARP and LHK on the first phone, they I programmed in CFW...

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