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I have an Option 11C with Call Pilot and 3904 phones. My boss wants to set up a help desk phone with a DN 5865. If that phone is busy or not answered, he wants the call to ring on 5 other phones, so that the caller always gets to talk to a real person (the other phones are already set up with...

Can I create a new ACDN by copying an existing one? If not, how do I create the new one? Thanks in advance for the help. It's very much appreciated.

Thank you - you're all correct. I wasn't connected to the Call Pilot LAN; must be a configuration in my PC. I brought in another PC, and connected right away.

strmwalker - thanks - I will follow up on that

strmwalker, you are correct; 5889 says "voice item maintenance". I have Application Builder loaded on my PC, but I have never used it. When I bring it up, on the "system" line, it says "new system". If I select "add system" & enter the IP address of the Call Pilot server, I get a message...

We have Call Pilot, but I was under the impression that this feature was in the PBX; I could be mistaken. When I want to re-record the message, I have to dial 5889 (prompt maintenance), then enter an application ID and password.

I have an Option 11C with several lines that play a message when they are answered; i.e., when a caller dials 307-5882, a message plays(that we re-record based on the need), then they are told that they can press "1" to be directed to a certain person. Currently the "1" sends them to DN 5907...

OK, this is weird. I changed the prime DN, and now it is allowing me to work with it.

I'm trying to make some changes to an M3904 phone on my Nortel Option 11C. When I go to "LD 11", I enter "chg", then "3904", then the TN "14 0 00 15". After I enter the TN#, the system comes back with SCH0128. I've also tried to OUT it, but get the same error. If I try to use OTM, I get the...

I have Call Pilot 2.5 and an Option 11C, using M3904's. When my users forward their phones to another extension, if there is no answer at that other extension, the caller's message is left in the original user's mailbox. Is there a way to leave the message in the other extension's mailbox?

Thanks so much! it worked!

I can do that. Which LD should I go to?

All existing phones use Msg Centr DN of 5888. When trying to assign 5888 to the MWK of a new phone (using OTM), I get "Error: Msg Cntr DN failed validation: (MAT0054) DN must be a Msg Cntr DN. If I double-click in the Msg Cntr DN box instead of entering 5888, I get "Warning: Numbering plan...

When I tried to change a revert DN, I got the message "The DN specified for "Revert DN" is restricted by an RPL". Do I need to create a new RPL? if so, how do I do that?

I have an Option 11C and use OTM for programming. When I recently tried to make some changes to an existing phone, I received the message "Prime DN failed validation". FYI, I have added capacity to the system since installation.