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Has anyone had an issue where their system randomly will take action on a line or hunt group? For example, we had a DID that was simply deleted from the system. We have a very very small office and no one internally knows the system, so the possibility of sabotage is no likely. We haven't had...

I have a problem where someone calls into the main number and if receptionist is on a call it is transfered to the conference room. I don't see where there is a call forward busy or don't answer on her phone. I am well versed on a Definity PBX but not this Nortel BCMS50. Please advise...

Excellent.. I kinda thought that was the case, but wanted to make certain. I don't always like how that is set up, as you know what damage that could cause. Thanks! Ken

Morning all, I am trying to view my integration link, but only see where I can change it. Does anyone know if that is the only way to view the set up of this? I don't want to make any changes to it, I simply want to view it. Any advice? Thanks in advance for you assistance. Mike

Most excellent! I was having a brain freeze. Thanks have a great weekend. Mike

Afternoon all, I need to find out how many secs I have left on my announcement card. I simply can't recall where I can find that. Thanks in advance. Mike

I am working with a Vendor who has a Cisco Call manager and am trying to find out where the problem lies. The end phone user experiences problems that are similar to full duplex and half duplex. Where the caller A on site, is talking to caller B and caller A's voice goes over the top of caller...

Thanks Susan, I do that as well. However, this time I was double checking another person's work to make sure the correct areas were changed. We all know, too well, how a vector can get changed incorrectly and cause a very large mess. Mike

Thank you very much for the info. I certainly helped, but as you said it won't show me the exact change. None-the-less, I at least know he changed it in the right vector. Have a great week! Mike

Morning, I am looking for some info with regard to researching logs and changes that occured in my PBX. I have a R9 Definity Proloxic and am looking for some history. For example, a co-worker made some changes to our one of our vectors, but what he changed did not have the outcome he was...

I have a Definity R9 prologix with vectoring and have a question about prioritizing the queue. Is it possible to place a caller to the front of a queue by priority. For example, I would like to have certain callers be able to jump ahead in the queue either by selecting a choice or some how...

Nevermind, I was sending ANI and DNIS and wasn't set in the trunk to look for this. Mike

We have a Definity Prologix R9 that we use for testing in our network and I recently put in a TN753 B V1 DID card in our PBX. When making a call to one of the DID's I can see it hit the DID trunk, but it doesn't complete the connection. When calling it, I can here the ringing, but again it...

I am working with a vendor that has installed a Vodavi Starplus STS system with Auto Attendant tranfer configured. When you call their main #, you are given options for all their different locations around town.For example: "Hit 2 for SW location" etc. If you hit option 2, you get music from the...

Hello all, I have a Definity R9 prologix and I am using it to test a ISDN PRI from our network. I have a call generator hooked up to the equipment going into our PBX and can only seem to make a total of 4 calls. I can call off of each B channel no matter what, but only 4 calls at a time. I...

Ok thanks for the info. The phone that he is using is more for testing. We are a CLEC in Calif. and he doesn't use this phone as his primary. None of the messages are important. Thank you however, for your concern and advise. Have a great day! Mike

I can certainly try that, however, I was hoping to do this via the emulation.

Ok this is probably one of the more less complicated questions I have ever asked on here,,,, BUT here it goes. How can I delete or reset a voice mail box in audix without deleting the greeting? For example, I have a user that needs to delete all their messages but wants me to do this via the...

Sorry gang I've been out sick with the cold that is touring California. I will be adding this the vector hopefully Friday. As always, thanks for the great suggestions and responses. Mike

Hello, I have a Definity R9 and I am trying to manipulate our vectors and announcements. What I would like to happen is to force our customers to listen to the announcement before making a choice. Currently, they can press their choice at any time. Below is the current format. collect 1...