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I am using IP406 with VM Pro. I have a setup with a receptionist answering calls during the day who transfers calls to extensions. When she is away from her desk the autoattendant picks up. Additionally I have set up a an additional extension to be used as a general mailbox. A caller can...

The short code is an excellent idea, what VM function (ie. transfer call) should I use for the no answer/busy forward? Do I use assisted transfer to get from the receptionist phone to the module, or is there another way? Thanks

I am using IP406 with voicemail pro. Our office was previously using a simple Autoattendant to pick up all calls and transfer to appropriate extensions using a menu with a spoken directory. However, we are now hiring a receptionist and would like all calls to be answered by the receptionist...

I am running IP406 v3 with 5 analog phone lines with VM Pro. I am wondering if it is possible to enable call waiting on these lines. What I mean by that is, if all 5 phone lines are in use, and a sixth caller calls in, they currently receive a busy signal. Call waiting is turned on by the...

I22byt1 Thanks for your response. There is not currently any music on hold. If I do add music, will the caller at least hear that? Your answer to the second point led me to realize that when I re-installed voicemail pro, the collect module was empty. I added a get mail action and that...

Hello all: 1st, I'd like to say how nice it is to actually have a place on the internet where I can see issues with the IP Office. I've been quite dissapointed with Avaya's trouble shooting. Anyhow, I have two questions regarding voicemail pro. 1. Currently, we have an auto-attendant setup...