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Here's the scenario. When an avaya user calls a cisco user, i.e. the operator, and the cisco user transfers the call to a different Avaya user, who doesn't answer the phone, it then routes to voicemail. That's the point the call drops. This is also the case when a call comes in from the PSTN...

We have an ASA 5520 setup in a one-armed firewall(checkpoint) configuration. I have an internal Management network (10.34.4.x) Here is my management interface config: ! interface Management0/0 nameif management security-level 100 ip address 10.34.4.13 255.255.255.0 management-only ! My...

I resolved this by reseating the IPSI board. After that, I could update the firmware. Avaya was never able to give me a clear answer as to why the connection go hosed.

Yes. but I ssh'd into the ESS and tried ssh'ing to the ipsi board from that system and even loading the ipsi from there. Definitely not being denied on the network.

Has anyone seen this before. Is it a simple solution I'm missing? Here's the error when trying to download the firmware to the ipsi: IPSI Related Error: sftp cmd failed; try to run ssh: (null). I can telnet to the ipsi from the cli, but cannot ssh to it. any insight would help. I get this...

Well.. in the long run, we're trying to build a screen pop application that will provide our customer service folks with customer information on inbound calls. That's long run. The current scope of what we're trying to achieve is a type of desktop wallboard for call center agents, so they...

Awesome. We're getting somewhere. here's the output of my aesvcs AE SERVICES LINK STATUS Srvr/ AE Services Remote IP Remote Local Node Msgs Msgs Link Server Port Sent Rcvd 01/01 hubaes1...

We had an Avaya business partner install our AES server. That's all they did, install it. I've got application developers chomping at the bit to write code. We can establish a connection, I think. We get an error. Nobody knows how to decipher this error and getting assistance from Avaya is...