We haven't tried that yet, because it would require taking it off of 20 plus skills, and we shouldn't have to go there. If an agent is in ACW, calls won't come to them, and this problem occurs when they're available and waiting for a call. The system see them as available, sends them a call and...
One of the teams in our call center take calls for approximately 20 different skills. Each skill has 5 RONA rings and each skill also has 3 second automatic ACW. This team is the only one in our center set up this way, and the only team having problems. None of the other teams who use RONA have...
Are you using the latest one-X service pack? Version 2.5.20020.0 came out in May of this year and resolves audio issues like dead air, looping echo, and bad static. You may have a bad medpro as well. Does the phone register to the same network region as the med-pro that sits in California? Is...
thread690-1687794
We get this message constantly and the fix is always to replace the .xml files. What I want to know is why the .xml files are so vulnerable to any change in the PC. Sometimes it happens after a software push from the network team, sometimes after the PC loses power. There's no...
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