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I've been asked to set our call centre up for a charity event in a couple of months. Calls will be queued at network level and be out of our control. Essentially they want 100 agents on 100 phones with no queuing. Ideally I'd like to do this in Symposium so that I can run some reports for the...

The manual states.... Walkaway time begins when
an agent puts a call on Hold, and hangs up or unplugs the headset
an agent in Not Ready state puts a call on hold Walkaway time ends when the agent takes the phoneset off hook or plugs in the headset. Generally speaking, it's when an agent...

Have you tried looking at the call by call report? Have a look to see what interval the call was abandoned in and then check your call by call report for the same interval (if it's not already enabled, you may need to set call by call for the app in question). The Call by call report should...

Have you tried changing the headset? I have a had a few faulty headsets causing this and some other strange problems

Yes - it's BT's price, but then again who else would charge that much?!?!?

Thanks John - just as I suspected!

I've just had a quote through for Meridian Call Director (8 port, 50 user). One of the items listed is a 'Merdian Call Director PCMCIA card for backing up customer data' and comes in at a whopping £850. Does anybody know how much storage I would need to backup the call director as I have a few...

I've just had a reply from our vendor on this and thought I'd post as this seems to have drawn a blank so far. An extract from an NTP states that i2002 can use virtual office. If the VO user is configured as i2002, then an i2002, i2004 or i2050 can log in and acquire it. However if the VO user...

I'm looking at upgrading my Op 81C from 25.40 to Succession R3 with Signalling Servers. The aim is to roll out IP handsets in a couple of offices and use the Virtual Office feature on the IP sets so that users can take their DDI and MWI lamp, etc between offices. I've been told that Suc R3...