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I still dont think that you have given enough information for anyone to accurately. Are there 2 functioning network that can talk amongst themselves, but not to each other? Or, is there One large network that can not talk to some segments? What is your topology?

yes, I do print from the HP 4000 series from XP, and 2k. At one point we thought we had the problem resolved by rolling back to the ms PCL 5 drivers, however, our problem came back. For a temporary fix, we routed the clients to the printer via a direct tcp connection. Now we are having...

From what machine would the normal.dot be deleted from? It is a shared file amongst many machines. Should the file be deleted from all areas? Also, will this affect the installed print drivers. -kulasti

Verify that the user has not been set up as a delegate for the other users account. The rule may be set up there as well. Also, you could remove the profile from the local machine of user a., send an email to that user, and see if user b still gets a copy. At least this way you will know...

we are having this issue as well. the spooling process seems to take forever, and then sometimes (a lot of times) word will just hang, or the pages being printed will not print properly. The bottoms of the pages will be cut off. But only in word. -kulasti

how did you unpause your server? I am having the same issues with my jobs on a consistent basis. -kualsti