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Hello.... GRTD is an application in which you can setup user defined billboards, for which eg agents can watch. (waiting calls, servicelevel, agents idle etc) I other words it provides an instant graphical picture of what is happening in the Call Centre. For troubleshooting there are several...

Getting tired of that old GRTD and all it's limits?? This is what you do: 1: Open Symposium Webclient on your computer. Make all the billboards or graphs you want to use. 2: Launch the first billboard you've made, right click it and select View Source. Choose to save the HTML-file in a...

Hi. We have some agents working from home. They cannot view calls in queue, Maxwaittime etc. Therefore my idea is to set up a webserver, running the Symposium WebClient with the billboards open, and I have made up a nice layout and everything works perfectly when I connect to the webserver...

Is there anyway to show AverageHandlingTime, AverageTalkTime etc. in GRTD or the billboards in Symposium Webclient?

On every PC I've installed ADD I get this message when launching the program: "You are using an older version 04.05.040.00 of Symposium Agent Desktop Displays. Do you want to upgrade to the latest version 04.05.050.00?" I answer YES and the patch installs completely, but then this same message...

Hello. We have 300 agents using IP-telephony via Symposium. Until now, we have used GRTD on 5-6 workstations with big screens, but now the sysadmin claims that GRTD causes flow problems in Symposium. We are therefore looking for an alternative to GRTD. We have tried to use the billboards in...