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No, just when they enter their password it takes a while for them to log in. I had them reboot the system and it seemed to fix the problem.

Has anyone ever experienced a delay with a CP 150 when checking messages?

I told her to reboot the system before she leaves and see what happends. I also asked for her to have some of the reps call the local number versus the toll free number. The toll free number may be passed off so much that it is loosing the dtmf tone for what ever reason. If that doesnt fix the...

They don't have DID's just analog lines. During regular business hours it works via ** but just not after hours. Any suggestions?

I have a customer that is having issues with their sales reps being able to log into their mailboxes out side of the office after hours and on weekends. They hit **mailbox # password # and it is telling them invalid mailbox password combination. But during normal hours it works fine. Any...

Does the CICS have a built in ATA?

How do we build a route to use Feature 4 9 then the number on a BCM 50?

Ok so we purged files on the RCC and now: I was able to speed up the reports by setting up a new folder on the RCC but now I cannot access any of the new data. “Invalid Request” is the error I get when I try to Get Latest Call Center Data or when I try the Contact Center Connection. This also...

I want to know about speeding up the report process. It takes a very long time between submitting the report query and how long it takes the report to show up. Sometimes the query crashes before the report shows. I’m wondering if there is a way to speed this up. Can we delete all the old...

Does anyone know the default password when setting up a new IP 2050 Softphone?

Has anyone had any problems with 7.0 MICS Software. We have a customer that has a PRI and on some of the DID's they ring at the reception desk, not all the time just some times. It is speratic. Any insite would be helpful. A little back ground, we upgraded their system from 4.0 to 7.0.

I have a customer that has a Nortel MICS 6.1 SW. They have been expierencing the problem where on some phones M & T in the display it will display a number between 1 and 12. And it won't clear off until they press the buttons several times, or they unplug the telephone for a few minutes and then...

Could you also send me the excel file? jessica.bradshaw@advcomsol.com Thanks, Jessica

Good evening all! I had a quick question on how you handle work orders. I work for a company that isn't organized what so ever. If you had any suggestions that would be great. We aren't even sure how to organize our selves. Thank you in advance for you help. Jessica