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In addition we have switched our service to new service provider. Instead of putting these lines in a hunt group, they put it in an incoming sequential forward routing. They say it should be the same as hunt group. Do you guys think it could be the part of the problem???

Guys, We have 7 lines analog lines connected to our system. If outside caller calls the main number and it gets answered by the auto attendant. If the caller disconnects the phone before zero dial out time then it still rings at the operator extnetion. Then operator answers the call and gets a...

We have 6 analog lines connected to the merlin system and it was working fine until we recently changed the service provider. If one line is busy out of these six then it gives busy signal to inside or outside callers. I thought it could be the hunting issue and called XO which is our new SP and...

Experts, IThis is the first time, I am creating a VLAN. I have Cisco 3560G Switch which is connected to router through G0/1 interface of Switch. I was looking at different forums and it seems I can do all the routing on this switch because this is a Layer-3 switch. I have 3 VLANs already...

Experts, IThis is the first time, I am creating a VLAN. I have Cisco 3560G Switch which is connected to router through G0/1 interface of Switch. I was looking at different forums and it seems I can do all the routing on this switch because this is a Layer-3 switch. I have 3 VLANs already...

Hi Guys, I have a problem as below when I try to configure the MOH. Menu > System Program > Start > Aux Equip > MOH > System MOH > Enter MOH Line (804). As soon as I hit Enter after entering line, it shows blank under "Enter MOH Line" and system doesn't take the line number. Please help.

I got the coupler but can you please let me know how can I configure a loop start trunk for music on hold. I will appreciate your detailed instructions.

Our Merlin Magix does not have music on hold. How can I set this up? Do I need any special hardware to do this? if yes, where can I buy it and how can I connect it to Merlin magix. I will highly appreciate your help.

Hi, We are trying to configure the following on Cisco UC520. Can experts please help us to do it? 520 Phone system, model #7492: 1. Remove users from Group (Remove Jeh 1866 from Support Group 1862). 3. Group Ring when calling main number, dial Sales #1, or dial #2 Support, it will ring...

Autoattendant answers the calls immediately. Its merlin messaging and we dial 770 for voice-mail. Fax machine is connected directly to a phone line. Actually, we have 6 analog lines coming to the PBX. All lines are answered by autoattendant and the fax machine is connected to Line 6.

Hi Tom, Can you please guide me step by step that how to remove the fax line from auto attendant? Thanks, Sanjiv

Our fax is not working most of the times because when the fax answers, the auto attendant picks up and also there is a fax tone on the line. We have 6 lines coming in and all are answered by the same autpo attendant. Is there a way to take fax line off of the auto attendant? Or anything else...

We are trying to do it through the auto attendant only but as soon as the caller press *2, it goes to the voice-mail of dial "0" operator. The auto attendant goes to the name directory only if the caller press *8*2. Can you please guide me step by step how to reset this to default *2? Thanks in...

Normally, it works by pressing *2 but we have weired setting and it works by pressing *8*2. Can you please let me know how can we get rid of *8 and default it to just *2.

I don't know if this question should be posted in this forum or not. But please excuse me if this is not a right forum for this question. Our company has 2 locations. One is in San Francisco and other is in Newyork. We got a MPLS from AT&T and we are looking for someone to configure it. Do you...

Hi TouchToneTommy,It worked. Thanks so much.

I have 2 cisco routers with BRI (S/T) interfaces. I want to connect both back to back. Is it possible without ISDN Simulator? Someone told me that its possible if I have another router with 2 U interfaces but don't know how to configure it. Can you experts please help me? I need to configure it...

Hi TouchToneTommy,I am not an expert in this. Can you please let me know how can we do this?

We have 8 analog lines, 40 extensions and the system is in hybrid mode. We have a long distance and international calling on all the lines. The cost is very less if we dial "1019898" number first and then the international number. So, my company want to block the direct dialling of long distance...

There are already 2 analog phone lines and the auto-attendant is set for these 2 lines. Both of these lines are in a hunting group by the service provider. Now, we have purchased one more analog line which is in a hunting group with the previous 2 lines. Now, we want to setup a different...