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Try to activate the busy tone detection feature. You must check with service provider about your country busy tone detection frequency. Example below for our country with busy tone detection information is 500ms/500ms ON/OFF and frequency is 450Hz 1. Analog Trunk Setting PRG14-12-09: busy...

I changed Dip Switch SW17-3 of Analog Card 16LCCF to ON (default is OFF). And now the Lamp of Analog Phone is always in FLASHING MODE

We have SV8500 is working with 3rd PMS & Voicemail systems for Hotel. Currently, the Message Waiting Lamp is always in Steadily status if setting from 3rd Voice Mail system. We have the Serial MCI connection between Voice Mail & SV8500. Either AHSY Index 139, b4 =1 or b4 =0, the lamp on phone is...

I got this same issue. Caller will hear MOH instead of Ringback tone until the transferred call is answered. To solve this problem, you just need to change PRG 24-02-02 –from HOLD (default) to Ringback tone.

The analog trunk is Loop start. No conference. Operator hang up after finish transferring call. I don't get the meaning of "tandem connection" in 410>54. If I set timer to 30minutes, will all the incoming calls be terminated at 30mins long?

Hi all, I got "trunk hang" issue with trunk to trunk feature. Anyone have faced to this issue before: 1. Make external incoming call to analog trunk of SV8300 2. Operator answers call and then transfer it to another external number 3. After call finished, the trunk for incoming call hang I...