You meant all the machines were logged on to the NT domain the night before and all of them looses connection to the domain the next day?
Anyway on connection lost, there could be a number of reasons. For your case, you would probably like to look into. User's properties-logon hours in your...
Have your outsource IT guy add your other users into the group called the "Server operators" group, once in that group they will be able to logon directly at the server and perform their backup tasks.
You can also consider some remote control tools, so that you or your users may not...
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