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Have a customer who says he can pick up line 1 and his office mate next door can also pick up line 1 at the same time. They are not in any kind of conference mode. They upgraded their CICS software from 4x8 to standard because they wanted to add a 5th line but I don't think that would cause this...

Thanks for the tips. After much noodling through various menus it all came together.

We just moved a CICS Norstar and the customer used to be able to see and/or scroll through the numbers captured. They subscribe to caller ID on line 1 only. My problem is that when I turn call log on it doesn't capture or display the caller ID incoming. The manual isn't very helpful.. Any...

Swapped Norstar VM units for a customer when his 2 port NAM started acting up (replacement unit is a 2 port Flash). Everything worked fine for a couple of weeks and now the Flash is doing the same thing....i.e. when you do F985 (or any of the other feature codes) it comes back with an error that...

Had a customer whose Norstar NAM blew up. Put in a StarTalk Mini for temporary use, had new attendant greeting recorded in table 1 for all times of day. The attendant msg plays twice, i.e. if the caller waits to hear all of the message without taking any action, such as dialing a known extension...