Search results for query: *

Hey guys. Sorry I never got notified of your responses.I believe they lost the hard drive on the system and with it - their ability to log on through the network. They tried through another Avaya vendor to replace the hard drive but it wasn't successful. I'm not going to waste your time on this...

Hey BCM gurus, I have a questions regarding the internal music on a BCM450. My customer was never able to utilize the MOH plug as it was defective from installation. Nortel only offered to repair it if we sent back the unit, but we had nothing large enough to support them during the repair...

Thanks to all for your advice & assistance! The customer called me after the restore & all is fine now. Have a Merry Christmas!!

Hey guys. We tried the restore as you suggested but still no joy! Music file will still play through background music as before, but nothing on hold. Any other suggestions or can we assume the system is crapping out? Thanks again!

Thanks for the suggestion guys. I'll see if my customer has a recent backup & get her to try that partial restore. I'll let you know if that was successful.

Thanks for your reply Curly & Firebird. No - the old file does not play. The new file is playing through background music so it loaded ok, but it doesn't explain why I have lost the ability to just have tones on hold. Like I said - very odd. We are going to replace the whole system next year but...

Hey experts, I have an odd one for you! I have a customer with a BCM450 6.0 Vs. 12.2 that started to have an issue with their on hold announcement when they went to load an updated message. The new message is available via background music, so the file uploaded ok, but there is silence on the...

Thanks for the reply. I will go back to the site & look at / modify the class of service & see what happens. I was relying on the customer for accuracy regarding the functionality, as I didn't want to bother those on the list. Thanks again!

I have a customer with an emergency mailbox & a cascading remote message notification list. ( At least it's supposed to cascade! ) The problem is - if it hits voice mail on the first cell phone number it stops cascading, because it considers the notification complete. Has anyone experienced this...

Anybody know where you can obtain a replacement power supply for the BCM 450 expansion cabinet? It is manufactured by Sparkle Int'l, part# FSP350-62R01 . Nortel part number is NTAB3419. Thankfully this is a redundant power supply, but I'd like to get one soon. I can't seem to source one...