On the "CallPilot Common SW" CD you will find an "imgmaker" folder which contains a tool - Image Maker - for composing customer cover pages and supporting documentation.
The message you are getting can arise from a number of causes, but I think the most common one in the past few years would definitely be AntiVirus software blocking TCP port 25. The 'bad ol days' when we used to see mass-mailing worms with their own SMTP send engines led to most AV vendors...
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