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Avaya CMS Trace Report Inquiry
Sorry, I should have been more specific. This isn't a real-time report I'm looking at. It's the Historical>Trace by location. It only shows activity that is complete, won't show the status they're in at the time of pulling the report. I included a screenshot of the report if that would help.- SeanT4
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Avaya CMS Trace Report Inquiry
I use Avaya CMS working in a Workforce Management department for a call center. I run trace reports on agents and there's a "RING" line that we've always believed to be the time the call comes into out switch and gets to the agent, delivers the whisper prompt, dings, and the call is live. When...- SeanT4
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
