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Are the Voicemails saved on the 3300 embedded VM box encrypted? I have read that voice traffic/call control is encrypted by default on the 3300 ICP Controller. Also are the dual hard drives on the 3300 MXe II controlle encrypted? Does ICP 3300 support hard drive encryption?

jrgood0852 The controller became unresponsive during business hours, I looked at the front panel of the 3300 and noticed the alarm indicator flashing, no dial tone on phones etc. I am not sure what the 3300 was doing. I also received emails from the controller. I am pasting it below...

The 3300 controller initiated a system shutdown and I am trying to find out why, I looked at the logs and found the following Can someone help me? No work was being done on MXe 3300 at the time of shutdown LOGS Log Type Maintenance Log Number 4260 Severity Warning Date...

The hotdesk phoneset has to be reset to get the login screen on the hotdesk phoneset after changes made to hotdesk phoneset, otherwise you will see the following message enter PIN and press super key when I enter the PIN and press the superkey nothing happens, I get the same message.

kwbmitel sorry for the typos in my post to you.

All is good, i figured out where i went wrong. thanks KwbMitel, Loppylou, TK22 and jceruma. You all have been a great help.

KwbMitel These are the instrcurions from the 3300, no where does it say what to enter for cluster element digits. This is my first time setting up an hotdesk user and I don't want to bring my system down, and that's why I am asking these questions thank you for all your patience and...

The hotdesk set shows enter PIN and press super key when I enter the PIN and press the superkey nothing happens, I get the same message. What am I missing?

Cluster Element Assignment form Create Cluster Change Member Enter 1 in the PBX Number/Cluster Element ID field Enter xxxx in the Cluster Element ID Digits field YES in the local field Do i need to enter a number in the Cluster Element ID Digits of just xxxx?

Kwbmitel Cluster Member form settings below Cluster Member Name On6604 PBX number 200 Cluster ID 200 Local Yes Feature DN 1234 message on save The ARS digit do not match an existing ARS digits daialed record. please help.

kwbMitel thanks, i will let you know how it goes.

kwbMitel In Create a Cluster and Assign the Node with the CEID, i have been asked to Enter a directory number in the Feature DN field to establish a feature directory number on the local element. Click Save. what is the feature DN? what number should i use?

When i put 200 for the ICP/PBX Number It populated Max Number of VoIP Calls with 200 Max Number of VoTDM Calls with 200 what should I leave this as is?

In ICP/PBX Networking, there are couple of settings, i am not sure about Max Number of VoIP Calls Max Number of VoTDM Calls what should I enter for the above if I have a stand alone 3300?

In Create a Cluster and Assign the Node with the CEID, i have been asked to Enter a directory number in the Feature DN field to establish a feature directory number on the local element. Click Save. what is the feature DN? what number should i use?

TK22 I am referring to internal hotdesk user programming, i need instructions on how to setup a hotdesk user on a 3300. thanks for your response

I need to setup a hotdesk user on the 3300 controller but don't know how, can you provide me with the complete instructions or direct me where I can get them? thanks in advance

I have set the minimum requirement of 3 digits for account codes in the COS for ACD agents. These are non verified account codes. If an agent tries to enter 3 digits via the phone key pad while on the phone, it only displays 2 digits and acknowledges the account code has been enter by displaying...

This issues is now resolved. Thank you kwbMitel,IrwinFletcher & Slapin

Do we need to reboot the 3300 after we make changes to the Network Element Form?