That is pretty much what happened. I took to the NEC 2400 IMX programming easily enough and our vendor sponsored my training at NEC which my company paid $6000 for. The proposal I presented to my company showed where a $12,000 investment in training for myself and a tech (maintenance tech who...
This is my official title: "Helpdesk Coordinator & Telecom Analyst"
However, it should actually be: Telecom Administrator
I still do some of the Helpdesk but the majority of my work now is Telecom.
I'm now certified on our PBX so we rarely even call our vendor out to do repairs anymore...
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