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Station side taps. They are on each digital set. Alos can moniter any IP sets which at this time I do not have any IP sets in Contact Center

Yes POS/ID and Ext (key 3) ast set as 0 3. I am trying a reboot agian today and will post the out come. I would like to speak with someone that has the same config.Thanks

I have done my reboot.This is a new phone I added to the 21st port on the TDM side of call recording. Still am unable to record. The agent information is still the same I use a test ID which works from existing sets. I have licences for 20 users at one time. When I first started at this site...

Thanks I will try a reboot next was trying to hold off from doing that but will give it a try.

I have done serval of these and never found a great way. I would just use procom and capture each page. The best thing I found was to get both systems up and running and do one menu at a time. I also would would use a phone and conference both systems to copy the recording. That was on a system...

I have nortel call recording server also a QM server. All is working ok. However I need to make agent set changes. I understand how contact center aquires the agent and so does call recording. I do know how to de-aquire from both systems. What my problem is how does call recording re-aquire the...